Blooms in a Box Terms and Conditions

We are passionate about bringing the best quality blooms to our customers, first in our Broadway shop, and now across the whole of UK with our Blooms in a Box deliveries. If you’re ever unhappy or worried that things aren’t as they should be, please contact us as soon as possible and we’ll do our very best to make things right.

You can contact us by phone on 01386 853 000 on via email flowers@bloomsinabox.co.uk

Our registered office and trading address is The Broadway Florist, 3 Keil Close, High Street, Broadway, Worcestershire, WR12 7DP.

By ordering any of our products through this website, you are agreeing to our terms and conditions below:

Orders & Cancellations

To make any changes or cancellations to your order, you can log into your account here: https://www.bloomsinabox.co.uk/my-account/

If you would like to talk to us instead, please contact us by phone on 01386 853 000 on via email flowers@bloomsinabox.co.uk and quote your order reference to help us find your order easily (this can be found in your account area under “Orders” or in your original ‘Order Received’ email that will have been sent when you first placed your order).

Accepting Your Order

Any order or request to sign up to our subscription service that is received is subject to acceptance by Blooms in a Box and as such, we reserve the right to reject any order without any reason given. Should Blooms in a Box reject an order, we will refund or cancel any payments received in full, using the same payment method used to place the order.

Deliveries

During your checkout process for both one-off orders and subscriptions, you can select which day you would like your deliveries to arrive on. For next day delivery orders must be received by midday the day before, to allow us time to send out your order.

With subscriptions, you can also decide the frequency and duration that you would like to receive your subscription for. The first delivery day chosen will be used to dictate the delivery day of the week for future subscription deliveries. E.g. If you choose your first delivery to arrive on a Thursday, all future deliveries will arrive on the Thursday of the week your next delivery is due, in accordance with your chosen frequency.

Changes to Orders

You can make changes to your order, or cancel your order or subscription, up to 9am the day before your selected delivery date for all of our standard Blooms in a Box and Blooms in a Box ‘florist choice’ deliveries. For special edition boxes or bespoke requests, should they be offered for sale from time to time or we choose to fulfill such requests, we require notice by 9am 2 days before the selected delivery date, so that we can ensure the order from our suppliers is cancelled in time and that no additional costs are incurred.

Cancellations

If you would like to cancel a one-off order or any subscription, you must contact us by 9am the day before your selected delivery date in order for a full refund to be issued. We cannot guarantee that cancellations made after this time will be honored as your order may have already been dispatched, and the cancellation on subscriptions will therefore take effect from the next scheduled delivery date instead.

Pausing Subscriptions

Should you wish to pause your subscription at any time, you can do so yourself in My Account under ‘My Subscription’ by clicking the “Suspend” button under ‘Actions’. To resume your subscription when you are ready, just revisit your account page and click “Reactivate” under ‘Actions’. Alternatively you can contact us and we can put your subscription on hold or activate it for you manually.

Making Payments

All of our payments are processed through our secure payment merchant, Stripe. We do not store or have access to your debit or credit card details personally. Our payment merchant, Stripe, stores these securely on their own servers. More information can be found about how these payments are handled in our Privacy Policy.

For subscription payments, when you place your first order then payment will be taken for your first delivery only. Future subscription deliveries will be billed on a recurring basis as selected at the time of checkout for delivery frequency, for the duration of your subscription selected.

Prices

Taxes

All of our prices include VAT unless otherwise stated.

Subscription Prices

The price paid for a subscription at the time of signing up will be the same for the duration of a subscription. Whilst we will do our best to maintain that price, we reserve the right to raise our prices at any time for any reason. Examples that may affect our prices include, but are by no means limited to, those from suppliers price increases. Should we need to raise our prices at any time, we will contact our subscribers and give the option to continue or cancel your subscription.

Deliveries

We use Royal Mail for all of our deliveries and currently offer deliveries for Wednesdays, Thursdays or Fridays.

Due to Covid-19, using Royal Mail’s standard 1stClass delivery service is unfortunately not reliable enough for us to be able to use it. At present, we are therefore only offering our Blooms in a Box letterbox flowers to be sent by Special Delivery, which guarantees they will arrive by 9pm the next day during this time. As our fresh flowers are not sent out in water, this is the only way to ensure they arrive in the best possible condition.

Due to Covid-19, Royal Mail are no longer asking the recipient to sign for items delivered on or after Saturday 14thMarch 2020.

We do not offer tracking codes for you to follow your parcel, however if your order does not arrive as scheduled, please contact us as soon as possible and we will look into it further for you.

Whilst we provide the facility for delivery instructions to be provided at the time of checkout, we cannot guarantee these instructions will be followed. Blooms in a Box will not be held responsible for the actions of any delivery persons or couriers.

In the event of a delivery not arriving as scheduled, please contact us as soon as possible and no later than 3 days after the scheduled delivery date, in order for us to provide a refund. Failure to do so will result in the lapse of any rights to a refund.

Blooms in a Box can post to any address offered by Royal Mail within the United Kingdom. This does not include PO boxes and BFPO addresses, or to the Channel Islands. If you are unsure whether the Royal Mail Special Delivery service is available for your delivery address, please refer to the Royal Mail website and scroll down to ‘*Postcodes and exceptions’:

https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm

If you wish to change your delivery address, please refer to ‘Changes to Orders’ under ‘Orders and Cancellations’ to see our order changes deadlines. We are unable to provide refunds for orders sent to incorrect addresses if adequate notice, as outlined in the aforementioned ‘Changes to Orders’ section, is not given in time for us to make these changes.

Returns and Refunds

We have put a lot of time and effort into sending out the highest quality blooms and ensuring that they arrive in the best possible condition.

We ask that any complaints be emailed to us using the address flowers@bloomsinabox.co.uk along with photographs, so that we can see what has happened. At our discretion and within 3 working days, we will offer a free replacement or refund.

Poor Condition and Damages

We have selected and designed our packaging to be the perfect size for most letterboxes and have packed them carefully to ensure they don’t move around too much in their boxes. From time to time the packaging may not arrive in perfect condition but the flowers should still be ok.

If you believe that your flowers have arrived in poor condition or are damaged, or you feel that the level of damage to your packaging is unacceptable and has affected the condition of your flowers, please contact us within 3 days of your delivery date to let us know.

Flower Choice

All of our standard Blooms in a Box and Blooms in a Box Junior orders are ‘Florist’s Choice’ which means that our in-house florists will choose a beautiful selection of the freshest, seasonal flowers available for your Blooms in a Box. This will be a surprise from week to week and is a part of the magic when receiving our boxes.  If you do not like the flowers in your box, we cannot be held responsible for this.

From time to time, we may create special edition boxes or cater for bespoke requests, which will be catered for at our discretion. If we are unable to send any flowers specified for whatever reason, we reserve the right to substitute any flower or foliage with a suitable alternative, at our discretion, of a similar style and equivalent or greater value and quantity.

Offers & Promotions

From time to time we may offer special discount codes or purchase offers. We reserve the right to change the terms of any of our offers or withdraw them completely, at any time and without prior notice.

We are unable to refund or redeem special offers or discount codes against purchases already made.

Unless otherwise stated, all offers are to only be used once per customer and cannot be used in conjunction with other offers. If for whatever reason we believe the special offer or discount code to be abused, we reserve the right to reject and/or cancel any order placed.

Factors Beyond Our Control

Allergies

Our Blooms in a Box and Blooms in a Box Junior flowers may come with complimentary foods such as chocolates and other foods. It is the responsibility of the recipient, and in the case of our Junior boxes the parent or guardian of the child receiving the Junior box, to ensure that the ingredients list on the packaging is fully read and understood to check for allergens before consuming any product. Blooms in a Box shall not be responsible for any allergic reaction that occurs from consuming any complimentary foods included in a Blooms in a Box delivery.

Blooms in a Box cannot be held responsible for any flowers or foliages that are not suitable for you or your pets.

Force Majeure

Blooms in a Box does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, acts of God, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of Blooms in a Box.

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